General Questions

If your account had been stolen or phished, please inform all your partners/customers that your account had been phished and ask them not to make any payment to any account without your prior authorization. If payment had already been made, please ask the partner/buyer to notify the bank of the fraud and let the bank block the transfer immediately. Furthermore, please revise your account details as below: a) Change your email address b) Reset your account password Note: If you found you were unable to sign in to your account due to any phishing activities, please contact our Customer Service Team to change your email address and password. c) Remove your sub-accounts or the email addresses of other sub-account holders (if applicable) d) Delete products/Buying Requests that were not displayed by you (if applicable). Scammers may use your account to display their products.
If you suspect your account is used by someone without consent, please follow below steps: 1, If you still can sign into your account, please change your password directly. 2, If your password has been changed without your concern: please contact Help Desk Chat Customer Service? Team for help.
Delete the current user. After the user is deleted, complete the register a new user.
Send an Account deletion request by email. We will notify you when it has been deleted. Delete a user
Please enter your email address and your password will be sent to the email address registered with your account and then you can creat your new password.
Create your own personalized password. Change password
Email and Password are case sensitive. Double-check that you are entering them correctly. If you continue to get an error message, email Include your full name and a description of the problem. We will respond by email shortly.
The following tips are proven ways to improve your account security: 1. Set a secure password * Use a combination of letters or numbers ? e.g. beatlesfan28, with no spaces between * Use multiple words and numbers without spaces ? e.g. thebestboss84 * Never use single words that can be found in any dictionary ? e.g. manager or bamboo * Never use personal information others can easily obtain or guess ? e.g. your name, phone number, or birth date * Never use your email address as the password * Never use common passwords ? e.g. 123456 or ABCDEF 2. Sign in to eAUTOIN regularly Signing into eAUTOIN ensures your account information stays current is unable to guarantee it is 100% safe to trade with any of the suppliers on the site. However, we do have some tips for you on how to trade safer: 1. In order to build trust faster, trade with Assessed Suppliers on who have already been inspected onsite and have Audit Reports ready to download online; 2. To secure your payment, we suggest you consider using Secure Payment when make payment to suppliers on; 3. To certify that the goods being produced and shipped reach quality standards, consider using eAUTOIN Inspection Service to assist you when you trade with Mainland South Korea suppliers. Secure Payment aims to provide a safe payment service for all parties engaged in international trade. By partnering with an online payment platform (PayPal), provides payment security to both buyers and suppliers. Secure Payment service protects your international trade payments. The service is free of charge for you as a buyer. Here are three main reasons for you to use it: 1. Safe payment Secure Payment will hold your payment while your order is being processed and delivered. Payment will be released to the supplier when you confirm order delivery or the order is completed by the system after the deadline for the order arrival. 2. Quick and easy transactions Place an order, pay and track your delivery online. Express shipping: You can track your order at any stage of delivery using a unique tracking number from the shipping company's website. 3. Fair and unbiased dispute resolution will mediate trade disputes based on the evidence provided by both the buyer and supplier.
Vigilance is the best line of defense. Never click on any link/button that seems suspicious.